Legal
Refund & Cancellation Policy
This policy explains how refunds, our setup guarantee, and cancellations work when you purchase services from Ducas AI Agents ("Ducas AI Agents," "we," "us," or "our"), operated as part of Ducas Enterprises. It applies to all plans and one-off projects unless a separate written agreement with your account states otherwise.
1. How our pricing works
Our services are billed as a one-time setup fee (covering configuration and, for custom projects, the build itself), plus an ongoing monthly Hosting & Maintenance fee that covers infrastructure, API usage, and support for your agent or system. Both parts of that structure are described in the plan you agreed to before onboarding.
2. Our 14-day setup guarantee
If you are not satisfied with your setup, you may request a full refund of the one-time setup fee within 14 days of your onboarding date. To request it, contact us using the details in Section 9. This guarantee applies to the setup fee only; it does not cover any monthly Hosting & Maintenance fee already billed for that period, which is addressed in Section 3.
3. Monthly hosting & maintenance fee
The monthly Hosting & Maintenance fee covers infrastructure, third-party API usage, and support already provided for that billing period, and is non-refundable once billed, including if you cancel partway through a month. Your service stays active through the end of the period you already paid for.
4. Custom project work
For one-off project work, such as a custom website build, the 14-day guarantee in Section 2 applies to the project fee. If work has already begun or been delivered in part, we may deduct a reasonable amount for the work completed before issuing a refund; we will always explain that calculation to you before finalizing it.
5. How to cancel
You may cancel your monthly service at any time, with no minimum term and no cancellation fee, by contacting us using the details in Section 9. There is no notice period required; your service will remain active through the end of the billing period you already paid for and will not renew afterward.
A small number of optional, project-based add-on retainers, such as an ongoing AI visibility audit retainer, may carry a minimum commitment period instead of the no-minimum-term cancellation above. If a service includes a minimum term, that term will be stated in writing before you subscribe to it. This exception never applies to the monthly Hosting & Maintenance fee described in Section 3.
Before you cancel, we would appreciate the chance to talk with you first. In many cases we can adjust your plan, pause your service temporarily, or offer a discount that better fits what you need, so please reach out before canceling in case that helps.
6. What happens to your data after cancellation
When you cancel, we do not delete your account data immediately. We retain it for a reasonable period afterward in case you decide to return, unless you ask us to delete it sooner. If you would like your data deleted right away, let us know using the details in Section 9 and we will do so, subject to any legal obligations that require us to keep certain records.
7. Refund exceptions
We may decline a refund request outside the 14-day window described in Section 2, or where we reasonably believe the service was used in a way that is abusive, fraudulent, or in violation of our agreement with you. We will always explain our reasoning if we decline a request.
8. Changes to this policy
We may update this Refund & Cancellation Policy from time to time. We will update the "Last updated" date above when we do, and material changes will be communicated to active clients directly.
9. Contact us
If you have questions about this policy, want to request a refund, or want to cancel your service, contact us at ducasenterprises2025@gmail.com or +1 (321) 945-4124.